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Instilling company culture and values into employees is of the essence, especially when we are not interacting in an office every single day. And Frank sees the same potential at Velocity Global — a company that is at a similar stage of growth to where Anaplan was when he joined that company. Among these, growing and developing the company in terms of operations and culture, expanding the customer base and investing in customer-first company practices, and expanding the partner ecosystem.

This is why we believe in investing in our employees. One of my first actions as CEO was to create a new Slack channel called beingfrank, where I share daily business updates and interesting articles, recognise hard work, and even throw in some personal things about myself. A tight labour market and workforce deficit combined with a more distributed workforce, accelerated by the pandemic as well as new technologies, is increasing demand for companies to expand their markets and workforce across borders, Frank says.

As a technologist for 30 years, Frank points to AI as top of mind for most business leaders right now and advises leaders to leverage the technology to become more productive and efficient. We are working on extending this solution to enable customers to self-service via conversational chat rather than searching for information. This technology is still in early phases, but in a few years, I think it will be table stakes for most companies.

Leaders must also keep an eye on technologies that help ease the friction of increased globalisation of customer bases and workforces while regulations and legislation remain pretty hyper-local. By Arun C. By Laila Marouf. By Dominique Shelton Leipzig. By Lisa Andrew. By John W. The Well Club with Dr. Why Commodities with James Cordier.

Democratizing SaaS. Relationship Equity. Smarter Healthcare with AI. The Jay Young Show. Leading What Matters Most. All Physicians Lead. Meet the Experts from Forbes Books. Frank: The book, Upstandingwas released on June 9. Customers are also giving closer examination of their suppliers. It used to be labor practices, conflict minerals, carbon footprint, and corporate giving.

Finally, for employees, engagement is a function of how they feel about the company. Is it more than just a job? Adam: In your experience, what are the key steps to growing and scaling your business? Frank: The key to growing and scaling your business is having a culture that enables you to respond to change quickly. This freedom eliminates the need for heavy controls and approvals, which can hinder change.

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In addition, culture can help to attract and retain talent. Adam: What is your best advice on building, leading and managing teams? Frank: I believe everyone has something to offer, but not everyone does it the same way. Not only does it create a more inclusive culture, but it also creates an environment where people can do their best work.

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Adam: What do you believe are the defining qualities of an effective leader? And a quality that contributes to character, in my opinion, is empathy. Adam: How can leaders and aspiring leaders take their leadership skills to the next level? Frank: The most important skills for leaders at all stages of their career are listening and learning.